Terms & Conditions
1. Booking Process
The lead guest must be at least 16 years old to make a booking. The maximum occupancy per room is specified on our website. If the booking is made by someone other than the lead guest, they may be held responsible for cancellations, non-arrivals, and damages. Only registered guests are permitted to use the property and its facilities. Any third-party visitors require express permission from management.
A deposit is required to secure a booking. The deposit amount will be specified at the time of booking. Deposits must be received as cleared funds before the booking is confirmed. Refunds will be processed in accordance with our cancellation policy.
Payments can be made online, over the phone, or via debit/credit card, digital bank transfer, cheque, or cash deposit. Any bank charges incurred due to dishonored payments must be reimbursed by the lead guest within seven (7) days of notification.
Guests must respect the privacy and peace of others at all times. We reserve the right to cancel bookings with immediate effect if guests cause disturbances.
2. Check-in & Check-out
Guests must check-in and check-out by the times stated below;
- Check-in by: 14:00 (2 pm) and before 19:00 (7 pm) on day of arrival
- Check-out by: 11:00 (11 am) on day of departure
3. Cancellation & Refund Policy
Guest who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions;
- Cancellation made 15 days or more in advance of arrival date = Full deposit refund
- Cancellation made 14 days or less of arrival date = 50% of deposit refund
- Cancellation made 48hrs or less of arrival date = No refund issued, full amount of booking due
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
4. WiFi Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
5. Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.